Intelligent Incident Triage & Operations — ITSM-grade ticketing, SLA management, CMDB/CI integration, knowledge base, asset management, worklog tracking, automation rules, multi-channel intake, AI triage, compliance reporting, cross-product webhook integration
Try Triagion™ Free → View PricingBuilt-in capabilities powering Triagion™ — each individually licensable and composable.
Incident Lifecycle: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intel...
Itil State Machine: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intel...
Sla Management: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intellige...
Sla Breach Detection: Detect and monitor anomalous activity within IT service management. Provides real-time alerting, threshold-based trigg...
Sla Escalation: Communication and coordination for IT service management. Automates stakeholder notifications, manages escalation paths, and...
Priority Matrix: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intellig...
Impact Urgency Scoring: Advanced analytics for IT service management. Correlates signals across data sources to surface risks, score entitie...
Cmdb Integration: Integration and automation for IT service management. Connects disparate systems, automates repetitive workflows, and ensu...
Ci Relationship Mapping: Advanced analytics for IT service management. Correlates signals across data sources to surface risks, score entiti...
Ci Impact Analysis: Advanced analytics for IT service management. Correlates signals across data sources to surface risks, score entities, a...
Knowledge Base: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intellige...
Kb Suggestion Engine: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable int...
Kb Authoring: Identity and access control for IT service management. Governs user lifecycle, enforces least privilege, and detects identity-...
Asset Management: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intelli...
Asset Incident Linking: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable i...
Asset Lifecycle: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intellig...
Worklog Tracking: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intelli...
Time Tracking: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intelligen...
Reconstruct event sequences across multiple data sources. Correlate file system, registry, network, and memory artifacts into a unified fore...
Automation Rules: Integration and automation for IT service management. Connects disparate systems, automates repetitive workflows, and ensu...
Auto Assignment: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intellig...
Auto Prioritisation: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable inte...
Auto Closure: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intelligenc...
Multi Channel Intake: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable int...
Webhook Alert Ingestion: Detect and monitor anomalous activity within IT service management. Provides real-time alerting, threshold-based tr...
Webhook Event Ingestion: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable ...
Ai Triage: Forensic investigation support for IT service management. Preserves evidence integrity, reconstructs event timelines, and support...
Ai Categorisation: AI-powered capability for IT service management. Leverages machine learning to automate decisions, predict threats, and r...
Ai Routing: AI-powered capability for IT service management. Leverages machine learning to automate decisions, predict threats, and reduce a...
Compliance Reporting: Compliance and governance automation for IT service management. Tracks regulatory requirements, maps controls, and gen...
Immutable audit trail of all system changes, access events, and administrative actions.
Field Change Auditing: Compliance and governance automation for IT service management. Tracks regulatory requirements, maps controls, and ge...
User Management: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intellig...
Group Management for identity and access management. Govern user lifecycle, enforce least privilege, and detect identity-based threats.
Assignment Routing: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intel...
Escalation Management: Communication and coordination for IT service management. Automates stakeholder notifications, manages escalation pat...
Chat Collaboration: Communication and coordination for IT service management. Automates stakeholder notifications, manages escalation paths,...
Feedback Collection: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable inte...
Plugin System: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intelligen...
Workflow engine: sequential, parallel, conditional, and loop execution with error handling.
Dashboard Analytics: Advanced analytics for IT service management. Correlates signals across data sources to surface risks, score entities, ...
Cross Product Integration: Integration and automation for IT service management. Connects disparate systems, automates repetitive workflows,...
External System Integration: Integration and automation for IT service management. Connects disparate systems, automates repetitive workflow...
Problem Linking: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intellig...
Change Linking: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intellige...
Incident To Problem: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable inte...
Incident To Change: Specialized capability for IT service management. Provides operational context, automated analysis, and actionable intel...
Triagion™ leverages ShadowPerch's AI fabric for intelligent detection, response, and automation.
Adaptive ML, DL, and neural inference engine
Agentic reasoning, orchestration, and investigation brain
Customer, analyst, and onboarding guidance assistant
Endpoint and product feedback emitter into the AI fabric
Agentic framework for taskers, automators, collaborators, and orchestrators
Let our SOC team operate Triagion™ for you — 24/7 expert coverage, alert triage, and proactive threat hunting.